We heat seal all our jewellery before shipping, please inspect all items before breaking this seal, the bags are clear and all sides of jewellery can be inspected and measured without opening. We will not offer returns or refunds on items for any reason if the bag has been opened, this is firm.
If your jewellery has been damaged in transit or if we have sent you an incorrect item, an item that is the incorrect size or has been made outside of our standard sizing allowance (usually +/- 0.2mm to 0.5mm) we will replace, rework, repair free of charge or refund depending on circumstance and at our discretion upon receipt of it's return and still sealed in the bag.
If you have changed your mind on all or part of your order and wish to return items, you may do so if the items to be returned are intact in their sealed bags. opened items cannot be returned for hygiene reasons. please contact us within 14 days of receipt of your order to arrange this. We can either refund you via the same method of payment or offer a voucher to the same value as the item/items on a future purchase. Postage paid will not be refunded.
Please note, we do not accept returns or give refunds on custom jewellery, for any reason. This includes any jewellery made to specifications outside of our listed standard sizes
Please email us to confirm your return and make proper shipping arrangements before returning your order.
You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are non-refundable. We recommend the use of an insured shipping method, we suggest the reuse of the packaging we shipped your jewellery in. We apply our shipping loss policy (See below) to orders being returned.
Once your returned items are with us and inspected we will offer a refund via the same purchase method or a voucher to the same value on a future order.
If your returned order is lost in transit and was sent via an untracked and uninsured method (Standard International or Standard 1st class for UK shipments) unfortunately we cannot offer a refund or free replacement as we cannot claim against any or damage loss, we strongly recommend the use of Insured postage methods in returning your order.
If you think your order is lost in transit please let us know. We do not begin to treat orders as lost until 38 days after shipping. If you do not contact us within a reasonable time frame we will not offer a replacement or refund.