Please double check you have ordered correctly and that it is the correct size, style, quantity etc, BEFORE opening heat sealed bags
We now heat seal all our jewellery before shipping, please inspect all items before breaking this seal, the bags are clear and all sides of jewellery can be inspected and measured without opening. We will not offer returns or refunds on items for any reason if the bag has been opened, this is FIRM
If your jewellery has been damaged in transit or if we have sent you an incorrect item, an item that is the incorrect size or has been made outside of our standard sizing allowance (usually +/- 0.2mm to 0.5mm) we will replace, rework, repair free of charge or refund depending on circumstance and at our discretion.
If you have changed your mind on all or part of your order and wish to return items, you may do so if the items to be returned are intact in their sealed bags. opened items cannot be returned on hygiene reasons.
If your jewellery was a standard made to order item with no changes to our standard specifications (Wearable length flare size etc) or a stocked item, we will not
charge you a restocking fee of 25% if you choose to return an item.
If your order included changes to our standard specifications, we will apply a restocking fee of 25% to your refund or credit note. Please email us to confirm your return and make proper shipping arrangements before returning your order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. we recommend the use of an insured shipping method. and proper packaging, we suggest the reuse of the packaging we shipped your jewellery in. We apply our shipping loss policy (See below) to orders being returned.
If your order is lost in transit, and was sent via an untracked and uninsured method
(Standard International or Standard 1st class for uk shipments) unfortunately we cannot offer a refund or free replacement as we cannot claim against the loss, we strongly recommend the use of Insured postage methods, on higher value orders these are the only shipping methods available.
If your order is lost in transit with a tracked and insured shipping method, please get in touch with us about replacement or a store credit note to the value of your order.